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Los investigadores deben citar este trabajo de la siguiente manera:

• Schryer, C. F., (2025), "Walking a Fine Line: Writing Negative Letters in an Insurance Company", HSSCommons: (DOI: 10.31468/cjsdwr.513)

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1. Discourse and Writing/Rédactologie

Original publication: Schryer, Catherine F. "Walking a Fine Line: Writing Negative Letters in an Insurance Company." Discourse and Writing/Rédactologie, vol. 19, no. 1, 2003, pp. 30-81. DOI: 10.31468/cjsdwr.513. This material has been re-published in an unmodified form on the Canadian HSS Commons with the permission of Discourse and Writing/Rédactologie. Copyright © the author(s). Work published in DW/R is licensed under the Creative Commons CC BY-SA license